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In accordance with the obligations established in:
• Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons, with regard to the processing of personal data and the free circulation of these data
• Organic Law 3/2018, of December 5, Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD)
Creation date: March 2019
Review date v1: March 05, 2021 (and modification 10 /03/2021)
Review date v2: April 19, 2021 (modification section “Traveler registration sheet”)
Strictly private and confidential. For the exclusive use of the recipient.


In compliance with the provisions of current European and Spanish legislation on the protection of personal data and, specifically, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (RGPD), in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights related to the Protection of Natural Persons (LOPDGDD) and in Law 34/2002, of 11 of July, services of the information society and electronic commerce (LSSICE),We provide you with information on the processing of personal data carried out by Hotel Europa. Said Company will act in accordance with the provisions of the aforementioned current legislation in order to guarantee at all times the fundamental right to data protection.

When we talk about personal data, we refer to all information about an identified or identifiable natural person (the data subject). It is important that so that we can keep your personal data updated, you inform us whenever there has been any change in them, otherwise, we are not responsible for their veracity. Likewise, you certify that all the data that you provide us with is true, current and pertinent for the purpose for which we request it, and that you provide it yourself. This privacy policy will apply to all personal data that We treat our clients and users, regardless of the means used by the interested party to interact with Hotel Europa us.

Hotel Europa informs you that in no case are you obliged to provide us with your personal data, and that these are adequate, pertinent and strictly necessary to fulfill the purpose for which they are collected, however, they are essential to provide you with the services offered. . We remind you that, in the event that the data provided belongs to a third party, you guarantee that you have informed said third party of the aspects contained in this Policy and obtained their authorization to provide your data to Hotel Europa.


The person responsible for processing the personal data of our clients and users is Hotel Europa, an entity dedicated to providing hotel and restaurant services nationwide, with CIF B90383605 and registered office at C/ Jimios, 5 – 41001 – Madrid. The data controller acts under the trade name of Hotel Europa.

We inform you that the contact email for matters related to data protection is the following: .


HOTEL EUROPA will use your personal data, (whether obtained in person or remotely), among other purposes, for the management of reservations, the management of requests and queries, the sending of commercial communications, the sending of a customer satisfaction questionnaire, as well as manage the services to which you subscribe. The type of personal data that we process about you will vary depending on the relationship you maintain with us. Next, we provide you with detailed information in relation to this point:

Management of reservations and execution of the contract We will process your personal data to be able to manage the reservations you make, send you the appropriate communications in this regard, as well as make, where appropriate, modifications and cancellations of reservations. Likewise,
we will use your data to manage the payment of the services provided, manage the complaints and claims that may arise, guarantee access to the WiFi network of our establishments, send a quality and customer satisfaction questionnaire, as well as to contact us. Contact you if
necessary for the proper provision of the service.
At the time of making your reservation, there is information that we need you to provide us with, such as identification data (Name and surname, E-mail,
Telephone) and bank details (credit card details as a guarantee of the reservation made ). Likewise, we will treat the additional data that you provide us voluntarily; either remotely, or in person at our Hotels.
We will need to collect your identification data and your bank details in order to carry out the collection of the services provided, as well as any that may be derived from the provision of the service.
Manage information requests received If you request information about any of our services, we will process your personal data that is strictly necessary to manage your request or request. The data that we will need to answer your query will be your name and surname, email, telephone, as well as any other information that you provide us for this purpose.
For marketing purposes If you subscribe to our Newsletter, we will use your data to manage said subscription by sending communications, including commercial ones that are of interest to you. You can unsubscribe at any time. To send the newsletter we will only need your
Management of job applications received The personal data that you provide us when completing the registration form, as well as the data contained in the files that you attach to us, will be processed to manage the different selection processes that we carry out. To participate in our selection processes, it will be essential that we process personal data relating to your identification and your personal circumstances such as name, surname, postal address, contact telephone number, etc.), academic and professional data (training, etc.) and details employment (profession, professional history, etc.).
Management and publication of comments on the Hotel Europa Blog Your personal data will be processed to manage the publication of the comments you want to leave us on our Blog. To leave a comment on our Blog, it is
essential to enter your name, your E-mail and any other information that you want to provide us.
Statistical and web analytics purposes We will process your data to facilitate navigation on our website and to optimize the website. For more information you can consult our cookies policy. When browsing the website of each of our hotels, information about your browsing habits on our website will be stored.



At HOTEL EUROPA we have different legal bases to carry out the processing of your data, depending on the relationship we maintain with you. Mainly we need to process your data to execute the contract that binds us to you when you make a reservation at our hotel establishments, although there are other reasons that legitimize us to process your data, such as the consent that remains for us to send you commercial communications or for us to contact you. contact you regarding our services. We remind you that, in the cases in which we request your consent for the processing of personal data, you may freely oppose such processing without this conditioning any other contractual, commercial or professional relationship you may have with Hoteles Santos. In addition, You can revoke the consent given at any time. Below, we provide you with detailed information regarding the legitimate basis for the processing of your data and the period of conservation thereof:

Management of reservations and execution of the contract We will treat your data based on the execution of the
contract between the parties, as well as the legitimate interest pursued by HOTEL EUROPA consisting of guaranteeing the quality of the service provided in relation to the sending of the quality and customer satisfaction questionnaire.
Your data will be kept as long as you maintain the contractual relationship with us and, once it has ended, during the limitation period for legal actions that may arise in this regard.
Manage information requests received We will process your data based on the consent provided. Your data will be kept for the period strictly necessary to manage the request received, as well as the time necessary to attend to possible actions arising from the treatment, if applicable.
For marketing purposes

If you have subscribed to our newsletter, we will process your data based on the consent provided.

For the sending of personalized commercial communications
about offers, services and promotions, we will request your consent.

On occasions, we may process the personal data of clients for direct marketing purposes, taking into account the reasonable expectations of the interested parties based on the legitimate interest pursued by HOTEL EUROPA in relation to the promotion of the services it provides.

We will keep your personal subscription data to our newsletter until you unsubscribe. For the sending of commercial communications, your data will be kept as long as you do not
revoke the consent given, or oppose the processing of your data for said purposes.
Management of job applications received The processing of your data is based on the
express consent given by the interested party, as well as the establishment of pre-contractual measures, where appropriate.
Your CV will be kept for the duration of the selection process, and may be kept for a longer period for other possible related applications.
Statistical and web analytics purposes For the analysis on the use of our website, the legal basis for the treatment of your data will be the legitimate interest. Regarding the cookies we use, it will be necessary for you to give us your consent, whenever
appropriate. You can obtain more information in our cookie policy
We will treat your data, related to the use you make of the web, as long as you do not object. You can obtain the information regarding the conservation time of the cookies that we use in the cookies policy


The personal data provided will be communicated to those third parties necessary to comply with the requested services as well as in the cases established by legal requirement. In this sense, we inform you that if you stay in one of our Hotels, we will communicate your data (contained in the traveler registration sheet) to the State Security Forces and Bodies, to comply with Organic Law 4/2015 , of March 30, for the protection of citizen security. In addition, your personal data contained in the traveler register book will be available at all times to the members of the Security Forces and Bodies with competence in the matter, leaving the Hotel where you are staying obliged to display it when necessary. required. So,
We inform you that, in the event that the customer completes a satisfaction survey sent by HOTEL EUROPA and selects the box agreeing to share his opinion with other travelers, the name provided will be published along with his review on the platform indicated in the specific case.
For reasons of transparency, we inform you that, in order to comply with the purposes indicated in section 2, HOTEL EUROPA allows certain third parties with whom it has a contractual relationship to access your personal data for the sole purpose of providing the agreed service.
HOTEL EUROPA has adopted the necessary technical and organizational measures to guarantee the confidentiality, availability, integrity and resilience of its treatment systems and services. With all those service providers with access to personal data we have signed the appropriate treatment manager contract, following the terms established in the European data protection regulations. Among others, the main categories of service providers with access to data are the
– Financial institutions
– Technology service providers
– Online marketing and booking engine service providers
– Service providers related to the management of the quality of the service provided, including conducting opinion surveys.
The service providers with access to the indicated personal data are bound by the current regulations for the protection of personal data to comply with the same in the terms set forth by it, and must even, in some cases, accept the user’s privacy policy of said provider. .


HOTEL EUROPA guarantees the exercise of data protection rights included in the current regulations on data protection. We remind you that you may revoke the consent provided for the processing of your data at any time.
You may exercise your rights recognized in current legislation: access, requesting to know if your data is being processed, and in what way; rectification, requesting that your personal data be modified if it is incorrect; deletion, requesting the deletion of your personal data (HOTEL EUROPA may keep said data blocked in the event that an obligation may arise
legal); opposition, requesting that we cease the processing of your personal data, provided that the processing of your data is based on our legitimate interest; not to be subject to automated individual decisions; data portability, requesting that your data be provided in a structured, commonly used and machine-readable format, or that said data be transmitted to another data controller, provided that the processing of your data is based on your consent or in the contractual execution; or to the limitation of the treatment, requesting that your personal data not be processed according to the data processing that would correspond in each case.
The interested party may exercise their rights by writing to HOTEL EUROPA (C/ Jimios, 5 – 41001 Sevilla) or via email (, attaching a copy of the document that duly proves their identity. In any situation, the user has the right to file a claim with the Spanish Data Protection Agency (C/ Jorge Juan, 6 28001 – Madrid).


Completion of the Sheet-Registration of travelers. We inform clients who stay at our hotel, that in compliance with applicable legislation (Organic Law 4/2015, of March 30, Protection of Citizen Security), to guarantee compliance with the functions of prevention of criminal acts and facts from which criminal responsibilities may arise in the investigation of terrorism and other serious forms of organized crime entrusted to the Security Forces and Corps and enable compliance with the commitment to adopt the necessary measures in terms of control of travelers using the lodging establishments, as well as for purposes of prevention, investigation, detection or prosecution of criminal offenses, guests over 16 years of age, whether national or foreign, They must be accredited when entering our hotel establishments, by means of a valid official document. In accordance with the applicable legislation, the entry forms may be completed by manual or computerized procedures, but the traveler must inexcusably sign said part, and the signature may be collected on paper or digitally. We remind you that HOTEL EUROPA must keep the record books during the period
of three years, counting from the date of the last of the record sheets that comprise them, or, where appropriate, from the date of recording the information when it is kept by digital means, keeping your personal data included in the Sheet -Registration of travelers in accordance with such term.

Video surveillance cameras. HOTEL EUROPA has video surveillance cameras installed on all floors, in order to control access to its facilities for security reasons. The images captured by our security cameras will be deleted within a maximum period of 1 month, except in those cases in which they must be kept to prove the commission of acts that threaten the integrity of people, property or facilities. Said images may be provided to
State Security Forces and Bodies as well as Judges and Courts in the cases provided for in the legislation.

Changes to the privacy policy. This Privacy Policy has been updated in April 2022. We will not carry out any processing of the personal data of the interested parties for a different purpose for which they were collected. HOTEL EUROPA reserves the right to modify its Privacy Policy in the event that there is a change in current legislation, jurisprudential doctrine or due to its own business criteria. If changes are made to our Privacy Policy, the new text will be published at this same address.

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